Fast Food

Which Wich, CSR, Sandwich, Donations, Philanthropy, Christian, Dallas, Downtown Dallas, Customer Service

Rachel Ford

Rachel Ford, wearing her branded Which Wich jacket, walks down Main Street across from headquarters looking for a few hungry folk to take some PB&J sandwiches off her hands.

Rachel, who has worked as the receptionist for Which Wich for the past six months, loves giving out sandwiches at the end of every day.

“It’s kind of fun to give sandwiches away every day. Some people are like uhhh whatever, but others are like yeah I’ll take that sandwich,” she says with a smile as she looks over at Johnathan Clark who decided to eat his free dinner after all.

Rachel gives out sandwiches all the time- whether it’s donated peanut butter and jelly or leftover sandwiches from the day.

Every time someone buys a sandwich, Which Wich donates a sandwich. Additionally, a certain amount of profit goes to global outreach.

“We get to go to children’s organizations after school where the kids need a snack, we go to the vet hospital we go to different places and we encourage each store to find their community someone they can do this for.

Rachel, originally from upstate New York, has lived in Dallas for the last 20 years after a divorce. Most of her family lived down here so she came with her two children who are both grown and married, each with one child so far.

“Most people don’t want to hear it but I’m a Christian and I used to make fun of Christians,” Rachel said. “One day the Lord tapped me on my shoulder and grabbed my attention. That’s by far the best thing that’s happened to me.”

Rachel, who used to make nearly $4,000 a day, had her ego popped when her income dropped to $0 with the 9-11 incident and reality hit her. It is the hardest thing she has had to overcome.

“It’s what everyone has to overcome and most people don’t even realize they have it. That’s the crazy thing about it,” she says with a laugh.

Rachel received her real estate license from Lubbock Christian College while still in high school in Lubbock. She had wanted to jump from high school to being a professional but walked across the graduation stage in high school four months pregnant.

“I graduated high school and went right in to mommy,” Rachel said with a look of pride.

Rachel said she hated her time at Lubbock Christian College, now Lubbock Christian University, “I’m not Church of Christ. It’s too legalistic,” she said with a whistle. “If the lord god was that in a box, that would be crazy.”

Before working at Which Wich, Rachel worked at a corporate wellness company where she had a lot of fun and loved seeing the company grow. She ultimately decided to leave when she watched the company grow away from its mission for customer service.

Now, she loves that she’s at a company where she gets to not only provide great customer service but give to those in need.

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Matt

An alcoholic sits in the alley off Main between Akard and Field staring at the people walking past. The young-looking man sits on a windowsill puffing quickly, adjusting his hat sitting on his short blonde hair underneath his black cap, knowing that he’s only got a short time before he has to go back to prep food.

Matt is sober now for almost two months after having battled with it since he was about 20. He’s 29 now. His struggle with alcoholism, like most reformed alcoholics, is hard and cost him a few jobs over the years. Matt previously worked at Nonna when it was open at the Hilton Anatole and the French Room across the street in the Adolphus. He also worked in uptown at little bistros here and there, before a brief spell of unemployment.

“I had to move back in with my parents,” he said. “So I live with my mom and dad right now, out in a little town far away from here.”

One day, Matt was walking on Main and thought he’d submit an application, hoping for the hire. About two weeks later they called, and he’s been able to keep the job ever since. Yes, his struggles have caused some problems with Jason’s Deli- but they still let him show up every day.

“I skipped out for a whole week, didn’t call or show up or anything,” he said. “I came back and they were all worried about me. They were like, ‘where have you been? We tried to call, and thought you were dead!’ I was like, no, I just relapsed,” he said, hiding his eyes under the black cap as he looks to the ground.

Matt, the 29-year-old Jason’s Deli worker has been there since last May and loves it. Nights and weekends are no stranger to the man who never really had a social life, but now that he’s at a kitchen only open Monday through Friday, he’s happy to have weekends off.

“They treat me real good here,” he said.

Matt comes in around 6 or 7 in the morning, depending on the day. Today, he came in at 6 and is ready for his usual shift to end at 3 p.m. He stands up, and walks around the corner quickly, stopping for a moment outside the restaurant doors.

Matt ‘s ready to get back to work so he can get off on time. He’s ready to enjoy the free time he said he’s so lucky to have.

“I’ve lost so many friends. I probably only have three real friends right now,” Matt said, putting out his cigarette under his black, no scuff shoes and pulling the door handle toward him. “I’ve burned a lot of bridges.”