Which Wich, CSR, Sandwich, Donations, Philanthropy, Christian, Dallas, Downtown Dallas, Customer Service

Rachel Ford

Rachel Ford, wearing her branded Which Wich jacket, walks down Main Street across from headquarters looking for a few hungry folk to take some PB&J sandwiches off her hands.

Rachel, who has worked as the receptionist for Which Wich for the past six months, loves giving out sandwiches at the end of every day.

“It’s kind of fun to give sandwiches away every day. Some people are like uhhh whatever, but others are like yeah I’ll take that sandwich,” she says with a smile as she looks over at Johnathan Clark who decided to eat his free dinner after all.

Rachel gives out sandwiches all the time- whether it’s donated peanut butter and jelly or leftover sandwiches from the day.

Every time someone buys a sandwich, Which Wich donates a sandwich. Additionally, a certain amount of profit goes to global outreach.

“We get to go to children’s organizations after school where the kids need a snack, we go to the vet hospital we go to different places and we encourage each store to find their community someone they can do this for.

Rachel, originally from upstate New York, has lived in Dallas for the last 20 years after a divorce. Most of her family lived down here so she came with her two children who are both grown and married, each with one child so far.

“Most people don’t want to hear it but I’m a Christian and I used to make fun of Christians,” Rachel said. “One day the Lord tapped me on my shoulder and grabbed my attention. That’s by far the best thing that’s happened to me.”

Rachel, who used to make nearly $4,000 a day, had her ego popped when her income dropped to $0 with the 9-11 incident and reality hit her. It is the hardest thing she has had to overcome.

“It’s what everyone has to overcome and most people don’t even realize they have it. That’s the crazy thing about it,” she says with a laugh.

Rachel received her real estate license from Lubbock Christian College while still in high school in Lubbock. She had wanted to jump from high school to being a professional but walked across the graduation stage in high school four months pregnant.

“I graduated high school and went right in to mommy,” Rachel said with a look of pride.

Rachel said she hated her time at Lubbock Christian College, now Lubbock Christian University, “I’m not Church of Christ. It’s too legalistic,” she said with a whistle. “If the lord god was that in a box, that would be crazy.”

Before working at Which Wich, Rachel worked at a corporate wellness company where she had a lot of fun and loved seeing the company grow. She ultimately decided to leave when she watched the company grow away from its mission for customer service.

Now, she loves that she’s at a company where she gets to not only provide great customer service but give to those in need.

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